Appointment and Eye Examination FAQs

We strive to keep our appointment schedule flexible so we can usually accommodate appointments within a few days, but at times we may be booked for a couple weeks in advance.  If you need a same-day appointment, please contact our receptionist at 520-744-1711 to see if we have an available time. We can also place your name on our reserve list and notify you in the case an appointment becomes available sooner.

Insurance FAQs

Though we accept most insurance plans, we encourage you to call us to gain a clearer understanding of what benefits your insurer allows and learn about other means of financing your eye and vision care.

Vision Plans Accepted:

  • Avesis
  • Eyemed
  • Humana
  • Railroad Safety
  • Superior
  • VSP

Medicare Advantage Plans:

  • AARP (not UHC West-back of card bottom center)
  • Blue Cross/Blue Shield Medicare Advantage
  • Cigna Healthspring Advantage Plan

Medical Plans Accepted:

  • Aetna
  • Ameriben
  • Blue Cross/Blue Shield-PPO only
  • Blue Cross/Blue Shield Federal-discount
  • Cigna
  • GEHAPC3
  • Health Net-PPO only
  • Medicare
  • Meritain
  • Railroad Medicare
  • Southwest Teamsters
  • Tricare
  • Triwest PC3
  • United Health Care
  • UMR-discount

 

We accept other plans as well, so if you do not see your plan listed here, please give us a call and we would be happy to assist you. Please contact your insurance provider for specific details regarding your benefits.

Vision benefits cover vision-related services and may be used for care related to the refractive condition, or vision of the eye. Visits for glasses and contact lenses are differentiated from “eye health” visits that involve a medical condition that requires medical treatment.  In the event your doctor discovers a medical reason to be the cause of your vision problem which requires follow-up care, vision benefits will not cover it.

Many patients have a vision plan to cover their annual eye examination. Some vision plans are part of your medical insurance. If you do not have a vision insurance plan, you may schedule your visit under your medical insurance.

Vision insurance may pay for the majority of the cost of a routine eye exam when blurry vision, eyestrain or headaches are a problem. A routine eye exam is when your doctor checks your vision, analyzes your eyeglass / contact lens prescription and evaluates your entire eye health. Vision insurance may also cover some of the cost of materials, such as glasses or contact lenses. Most vision insurances usually limit the coverage to one exam per year.  

If your doctor is finds a health condition or is concerned about a potential medical condition during your eye exam we may need to schedule you to return for a medical office visit, for which you may use your medical insurance. Medical conditions can be any problem  from dry eyes to sight-threatening eye disease. Medical insurance is used when your doctor needs to perform more testing, special diagnostic procedures, or follow you to monitor a condition. Medical insurance will be submitted for as many visits as required for medical causes of blurry vision such as dry eyes, cataracts and glaucoma.

You will be required to pay any outstanding balances or copays, and any amount beyond that which is covered by your insurance for the purchase of glasses or contact lenses.

If you do not notify us that you are unable to keep your appointment with a 24 hour notice, you may be charged a $25.00 no show fee.

We accept cash, checks, Visa, Mastercard, American Express, Discover & Care Credit.  We also offer payment plans. Please ask our staff for details.

Care Credit is a line of credit you can apply for to pay for services and materials. This line of credit has a deferred interest rate if paid in full during the promotional period.

Contact Lens FAQs

Comprehensive eye exams include tests that determine general eye health and refractive status for glasses prescriptions. Contact lenses are medical devices that may have certain health implications if not prescribed correctly. Contact lens fittings and evaluations require additional time and expertise to determine which contact lenses are best to maximize vision and eye health; therefore, there are additional fees for this service.

Your contact lenses are fitted to your eyes to ensure minimal risk of infection and irritation, and so you see well.  During the year, your eyes can change in their prescription and health, making it important for your doctor to ensure your eyes continue to have good vision and minimize to risk of red eyes and discomfort.

When you wear glasses, the lenses are located front of your eyes.  Contact lenses are directly on your eyes. Due to optics (refraction of light), this difference in the distance between the lense and your eye is one reason the numbers in your prescription may be different from glasses to contacts. The other reason is that with contact lenses, because they lie directly on the surface of the eye (on a layer of tears), your doctor must ensure they have the right size, curvature, material, movement and orientation so they fit properly, they breathe well and give you the best vision possible.

Our contact lens fitting fees are based on the type of contacts your eyes need, based on your prescription, the shape and health of your eyes, and the complexity of the lens design.  We will thoroughly explain the these considerations and review the lens type with you before finalizing your prescription.

Ortho-K is a premium contact lens therapy much like LASIK or other cosmetic procedures. The treatment with Ortho-K takes much more time and expertise than standard contact lens fittings. Additionally, the process involves several visits, exchange of materials and patient education. As a result, your monetary investment is more at first, but typically lowers after the initial fitting.

Each brand and model of contact lens has its own price, but generally our prices are competitive with other providers. We make sure you get the best rebates and we make every effort to maximize your insurance contribution. We also offer value-added services for patients who purchase their year’s supply from our office, such as discounts on non-prescription sun-wear like Oakley, Ray-Ban, Gucci, and other recommended brands. We also provide services like easy box return and/or exchange, and free trial lenses when you’re running low (for patients who purchase their year’s supply from us).

No. In fact, it might cost you more, when you consider the details. Our prices are similar to online retailers and when you consider our value-added services, our prices are a much better value than any online retailer can provide. We offer a patient care package with an annual supply of soft contact lenses which includes:

 

  • FREEreplacements if you rip, tear or even lose a lens.
  • FREE follow-up visits related to your contact lenses within 6 months
  • FREE SHIPPING to home, office or school
  • FREE exchanges if your prescription changes within the year
  • MONEY-BACK rebates that apply, we do the legwork for you
  • GET 15% off our Miboflo dry eye spa package
  • SAVE $50 on your favorite pair of non-prescription sunglasses*

* offer excludes any other sale/promo/insurance or package deals

 

The bottom line is, our prices are similar to those online retailers, and in addition, you’ll save approximately $10 on shipping, up to $200 off with our rebate. Plus you’ll get  $50 toward the purchase of non-prescription eyewear and over $70 off our dry eye spa. In the end, there really is no comparison.

Eyeglass and Optical FAQs

Absolutely. After receiving an eye exam you are entitled to your eyeglass prescription for a period of 2 years and we are happy to provide it. We do, however, provide some warnings for those shopping around. We regularly find ourselves consulting on poorly made and poorly fitted glasses, as well as poorly recommended lens options that don’t meet the patient’s specific vision needs.

As in any market, you can find products and services at a range of prices, and especially in eyewear materials, you tend to get what you pay for. However, when it comes to precision devices like eyeglasses, performance is directly related to three things: (1) Optics (2) Taking accurate measurements and (3) Fitting expertice of the optician to help customize the lenses to your specific needs. Your glasses will work best if they are made correctly, which requires customization, and being made from materials made with precision instruments and whose optics don’t impede the transmission of light from the objects you focus on. Lenses with suitable optics are not the least expensive lenses around, and exceptional opticians are hard to find. Sometimes there are unexpected costs when purchasing cheap (often inferior) optical products, such as poorly made lenses, poorly fit frames and poor lens choices that don’t necessarily match your specific needs. This can result in your needing to return (repeatedly) to the merchant and lead to a great deal of avoidable frustration.

At Advance Vision Care, we only sell lenses with the best optics and frames fit by expert opticians. We guarantee your glasses will be perfect and we guarantee you will feel you received the best value in products and exceptional service.